Our Terms and Conditions govern the services provided by CA Expeditions, a travel agency, to all clients (“you,” “your”) who book or purchase travel services with us. By making a booking, you agree to comply with these Terms and Conditions. Please read them carefully.
1. General Terms
1.1. CA Expeditions is a travel agency that arranges travel services such as flights, accommodations, tours, and transportation for our clients.
1.2. These Terms and Conditions apply to all bookings and services provided by CA Expeditions.
1.3. By making a reservation, you confirm that you are at least 18 years of age, or if you are booking on behalf of minors, that you are the legal guardian.
2. Booking and Payment
2.1. To make a reservation, you must provide accurate personal information and details of the travel services requested.
2.2. A booking is only confirmed once CA Expeditions sends you a confirmation email along with a receipt of your payment.
2.3. Full payment or a deposit is required at the time of booking, depending on the type of service. The balance is due as per the specified payment terms.
2.4. Payments may be made by credit/debit card, bank transfer, or other methods as specified. All payments must be in the currency specified by CA Expeditions.
2.5. You are responsible for ensuring that payments are made in full, including any applicable taxes, fees, and surcharges.
3. Pricing and Changes
3.1. Prices for travel services are quoted in the currency specified and are based on the current exchange rates and suppliers’ rates at the time of booking. Prices may be subject to change.
3.2. CA Expeditions reserves the right to change the price of services in the event of changes in costs, taxes, fuel surcharges, or other factors beyond our control. You will be informed of any price adjustments before the payment is finalized.
3.3. If you request changes to your booking after confirmation, additional fees may apply. Any changes are subject to availability and approval by CA Expeditions and its suppliers.
4. Cancellation and Refunds
4.1. If you wish to cancel or modify your booking, you must notify CA Expeditions in writing as soon as possible.
4.2. Cancellation fees vary depending on the service booked and the timing of the cancellation.
4.3. Refunds are processed according to the policies of the specific service providers (e.g., airlines, hotels, tour operators) and may take time to be credited.
4.4. In certain cases, such as cancellations due to force majeure (e.g., natural disasters, pandemics), you may be entitled to a refund, subject to the policies of the suppliers involved.
5. Travel Documents and Responsibility
5.1. It is your responsibility to ensure that you have the correct and valid travel documents, including passports, visas, and any other necessary documentation for your trip.
5.2. CA Expeditions is not responsible for any issues arising from incorrect or expired travel documents.
5.3. You are responsible for ensuring that you comply with all local laws, regulations, and health requirements at your destination.
6. Travel Insurance
6.1. CA Expeditions strongly recommends purchasing travel insurance to cover unexpected events such as trip cancellations, medical emergencies, lost baggage, or delays.
6.2. CA Expeditions is not responsible for any financial loss, inconvenience, or damage resulting from the lack of travel insurance.
7. Liability and Limitations
7.1. CA Expeditions acts only as an agent for third-party service providers, such as airlines, hotels, car rental agencies, and tour operators. We do not own or operate these services, and as such, we are not responsible for any accidents, injuries, loss, damage, or delays incurred during your trip.
7.2. Our liability is limited to the services we directly provide. In the event of any dispute, we will make reasonable efforts to mediate between you and the service provider, but we are not liable for any costs or damages.
8. Force Majeure
8.1. CA Expeditions is not liable for any failure to perform or delays in services due to events beyond our control, including but not limited to natural disasters, war, terrorism, pandemics, strikes, or government actions.
8.2. In such cases, we will assist in rebooking or rescheduling services where possible but will not be held responsible for any losses or damages.
9. Conduct and Responsibilities
9.1. You agree to behave respectfully and lawfully during your trip.
9.2. CA Expeditions reserves the right to cancel or modify your booking if you engage in disruptive or illegal behaviour, without a refund.
10. Privacy and Data Protection
10.1. CA Expeditions respects your privacy and complies with applicable data protection laws. We will use the personal information you provide solely to process your booking and manage your travel.
10.2. Your data may be shared with third-party service providers to book travel arrangements, and you consent to this when making a reservation.
11. Amendments to Terms and Conditions
11.1. CA Expeditions reserves the right to amend or update these Terms and Conditions at any time. Any changes will be posted on our website or communicated to you via email.
11.2. The updated Terms and Conditions will apply to all bookings made after the date of the change.
12. Governing Law and Dispute Resolution
12.1. These Terms and Conditions are governed by the laws of the jurisdiction in which CA Expeditions operates.
12.2. Any disputes arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.
13. Contact Information
For any questions or concerns, please contact us at:
CA Expeditions
[Insert Address]
[Insert Email Address]
[Insert Phone Number]
By booking with CA Expeditions, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.